Products & Services 

Qmatic Queuing Solutions

QMaticOptimizing customer flows improves customer service and creates a more relaxed atmosphere for both customers and staff in where customer service is necessary – in banks, social or medical care institutions, insurance or real estate registration companies or municipalities. It also optimizes staffing costs, increases revenues and gives our clients added value by maximizing profitability. As a Qmatic Premier Solution Partner, Transworld IT offers leading solutions within the Customer Flow Management designed to support great face-to-face experiences or through innovative, efficient and secure integration gateways to other ecosystems to enable you to deliver seamless customer journeys through mobile applications or web applications.

Qmatic is a leading company in optimizing customer experience in the face-to-face customer touch points and we harmonize the customer journey from online channels into the, face to face meeting by using our market leading Customer Experience Management (CEM) platform – Orchestra. From managing the customer journey to collecting customer insights from across a spectrum of customer interactions, Qmatic enables better customer experiences resulting in brand loyalty and superior customer satisfaction. For the latest updated information regarding Qmatic’s worldwide network, please visit

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Numerous installations were carried out all over the Kingdom in the private and public sectors to smoothen customer flows and optimize waiting time.


QMATIC Client List In Bahrain

Bahrain Islamic Bank (running Centralized Solution)
Ahli United Bank – AUB (running Centralized Solution)
Al Salam Bank
Bank of Bahrain & Kuwait (Manama)
Ithmaar Bank (running Centralized Solution)
Bank of Bahrain & Kuwait (Budaiya)
Bahrain Credit (running Centralized Solution)
Standard Chartered Bank(Manama Branch)
Standard Chartered Bank(Diplomat Branch)
HSBC- Headquarter (Manama)
HSBC (All Branches)
Kuwait Finance House
Bahrain National Insurance (All Branches)
National Bank of Bahrain – NBB (All Branches)
Citi Bank (Head office-Seef)
National Bank of Kuwait
Bank Muscat InternationalOTHERS
University of Bahrain
Gulf Air (Sales Office Manama)
Ministry of Education
Emirates Airlines
Saudi Embassy
British Council
Zain (Manama Retail Office)
Zain (Exhibition Retail Office)
Zain (Seef retail office)
Batelco-Bahrain Commercial Center
Batelco-Gosi Complex
Batelco- Muharraq Sales office
Batelco-Customer Relation Office
Batelco-Budaiya Sales office
Batelco- Riffa Sales office
Batelco- Isa Town sales office
Nokia Service Center
Salmaniya Medical Complex (Pharmacy)
Salmaniya Medical Complex (Pathology)
Salmaniya Medical Complex (OPD)
Al-Razi Medical Center
Isa Town Medical Center
Hamad Town Medical Center
Sitra Medical Center
Arad (NBB) medical Center
Bapco health center
Public Health Directorate
Alba Health center (OPD)
Alba Health Center (Pathology Lab)
KIMS Bahrain Medical Center
Manama Municipality
Municipality (Tubli)
Central informatics organization (Isa Town)
Central informatics organization (Muharraq)
GOSI (Gosi Complex)
GOSI (Diplomatic Area)
Survey & Land Registration Bureau
Ministry of Labour (Isa Town)
Ministry of Labour-Employee Permit Section
Population Registry Directorate (CPR Office)
Ministry of Electricity & Water
The Pension Fund Commission Immigration Directorate (RP Section)
Immigration Directorate (Visa Permit Section)